Homeowner
Resources
Homeowners accessing their HOA account through AppFolio can easily manage their information and stay connected to their community in one secure online portal. From the dashboard, owners can view their account balance and payment history, make dues payments, access association documents and community updates, submit architectural or maintenance requests, and communicate directly with management. The system provides a simple, convenient way to handle HOA matters anytime, from anywhere.
Homeowners can use First Citizens Bank’s Property Pay to securely make HOA assessment dues payments online. The platform allows residents to submit one-time or recurring payments, schedule future payments, and receive confirmation of transactions. With 24/7 access, homeowners can conveniently manage their association dues from anywhere, ensuring timely and secure processing of their payments.
You will need: Management ID Code: 4169, Community Code, and Account Number located on your billing statement.
Keeping your account information current ensures we can communicate with you clearly and effectively. By updating your contact details, mailing address, and preferences, you help us provide timely notices, important community updates, and personalized services. Maintaining accurate information also supports transparency and ensures you never miss critical communications about your property or homeowner responsibilities. Please take a moment to review and update your account so we can continue serving you efficiently.
If you are experiencing temporary financial hardship and would like to request a payment plan for your HOA balance, we’re here to help. Homeowners may submit a payment plan request through the online portal, including a brief explanation of the situation and a proposed repayment schedule. All requests are reviewed in accordance with the association’s governing documents and collection policy. Our goal is to work with homeowners toward a reasonable solution while maintaining fairness and consistency within the community.
We all play a role in keeping our community beautiful and well maintained. If you observe a potential covenant or rules violation, we encourage you to let us know. Homeowners can submit concerns quickly through the online portal, providing helpful details such as the address, description, and photos. Each report is reviewed in accordance with the association’s governing documents and enforcement policies. Your cooperation helps protect property values and maintain the standards that make our community a great place to live.
Resale documents are the official records a homeowner provides when selling a property in an HOA community. They give buyers a clear overview of the association’s rules, financial health, insurance, and any property-specific obligations before closing.
These documents promote transparency, are often required by law, and allow buyers time to review important details about the community. We make the request process simple and secure, helping you deliver everything quickly and keep your sale on track.
Homeowners needing help with AppFolio, visit here for resources, training videos, and much more.
If you have received a notice regarding a potential covenant or rules violation, we encourage you to review the details carefully and take any necessary corrective action within the timeframe provided.
If you believe the notice was sent in error or would like to share additional information, you may respond through the online portal. You can include helpful details, documentation, or photos for review. All responses are evaluated in accordance with the association’s governing documents and enforcement policies.
We appreciate your prompt attention and cooperation, which help protect property values and preserve the quality of life that makes our community a great place to live.