Find answers to common questions for homeowners and association boards managed by Colorado Community Management. This page includes guidance on assessment payments, online payment setup, AutoPay, mailing addresses, homeowner support, and how to contact CCM for additional help.
Assessment Payments
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No. Due to safety and accounting control concerns, Colorado Community Management does not accept cash payments at the office.
Homeowners should use an approved payment method, such as online payment, mailed check, bank bill pay, or another payment option available for their association.
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Please mail assessment payments to:
{Association Name}
c/o Colorado Community Management, LLC
PO Box 98564
Phoenix, AZ 85038-0564Please include your account information with your payment so it can be applied correctly.
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Many associations use a payment processing center or lockbox service to help receive, process, and post assessment payments efficiently. Although payments may be mailed to a processing address outside Colorado, your association is still managed by Colorado Community Management.
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Homeowners can set up AutoPay through the online homeowner portal. AutoPay helps reduce missed payments and makes assessment payments more convenient. Use the AutoPay setup instructions linked on this page or log in through the homeowner portal to get started. - Click here for more information.
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In many communities, homeowners can make a one-time payment through the homeowner portal in AppFolio (fee applies). For more information on payment options, please visit our Online Payments Help Page.
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You can review your account balance and payment history through the homeowner portal.
If you believe a payment is missing or your balance does not look correct, please contact CCM with the payment date, payment method, payment amount, and any confirmation number available.
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Late fees are assessed according to the association’s governing documents and adopted collection policy. CCM administers the policy on behalf of the association.
If you believe a late fee was charged in error, please contact CCM with supporting payment information. Requests for waiver or adjustment may require board review, depending on the association’s policy.
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No. Assessment obligations generally continue even when an owner has a concern, dispute, or pending request.
Homeowners should continue paying assessments on time while working through the appropriate association process for questions, appeals, disputes, or board review.
Homeowner Account and Portal
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Homeowners can use the online homeowner portal to review account balances, view payment history, make assessment payments, update contact information, access available association documents, and submit certain requests.
Available portal features may vary by association.
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Use the Homeowner Portal link on the CCM website or the activation link sent to your email address.
If you cannot locate your activation email, please contact CCM with your name, property address, association name, and preferred email address.
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Use the “Forgot Password” option on the homeowner portal login page. Password reset instructions will be sent to the email address associated with your account.
If you no longer have access to that email address, please contact CCM so your account information can be reviewed and updated.
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Homeowners should update contact information through the homeowner portal when available. You may also contact CCM directly with updated contact information.
Keeping your information current helps ensure you receive assessment notices, meeting information, compliance notices, and other important association communications.
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The homeowner portal is generally intended for property owners because it may contain account balances, payment history, association records, and other owner-specific information.
Owners remain responsible for their property, assessments, tenants, and compliance with the association’s governing documents.
Governing Documents & Community Rules
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Governing documents are the legal and operational documents that establish how the association functions.
These may include the declaration, covenants, conditions and restrictions, bylaws, articles of incorporation, rules and regulations, policies, design guidelines, and other association records.
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CC&Rs stands for Covenants, Conditions, and Restrictions. These documents describe many of the rights and responsibilities of owners and the association.
Because every community is different, homeowners should review their own association’s CC&Rs and related rules before making exterior changes, renting a property, using common areas, or taking other action that may be regulated by the association.
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Association documents are available through the homeowner portal.
If you cannot locate a document, contact CCM and identify the association and document you are requesting. Some document requests may be subject to the association’s records inspection policy and applicable fees.
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No. The association’s governing documents, board-adopted policies, and applicable law establish the community’s rules and procedures.
CCM helps administer association operations, communicate with homeowners, coordinate requests, and support the board, but the board is responsible for association decision-making.
Architectural Requests
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Homeowners should submit an architectural request before making exterior changes or improvements that may be regulated by the association’s governing documents or design guidelines.
Examples may include paint changes, fencing, landscaping changes, patios, decks, solar installations, exterior lighting, sheds, windows, doors, or other visible exterior modifications.
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Submit the request through the homeowner portal.
Include a clear description of the proposed work, drawings or plans if applicable, color samples, materials, dimensions, contractor information, and any other information required by your association’s design guidelines.
Work should not begin until written approval is received, unless your governing documents provide otherwise.
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Review timelines vary by association and governing documents. Complete submissions generally move faster than incomplete requests.
If additional information is needed, CCM or the reviewing committee may contact you before the request can be fully reviewed.
Maintenance Requests
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Maintenance requests can often be submitted through the homeowner portal.
Please include the association name, location of the issue, a clear description, photos if available, and whether the issue affects safety, access, irrigation, landscaping, lighting, snow removal, or another common area responsibility.
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No. HOA maintenance responsibilities vary by association and depend on the governing documents.
Some communities maintain common areas only, while others may maintain certain exterior components, landscaping, roads, amenities, or building elements. Homeowners remain responsible for owner-maintained portions of the property.
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Emergency procedures may vary by association. If there is an immediate threat to life, safety, or property, call 911 or the appropriate emergency service first.
For association-related urgent maintenance issues, contact CCM by calling (303) 306-4586 and following the prompts.
Violations and Compliance
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Violation notices are sent when a potential issue is observed or reported that may not comply with the association’s governing documents, rules, policies, or design guidelines.
The purpose of the notice is to identify the issue and provide instructions for correction or response.
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Read the notice carefully and respond by the deadline provided.
If the issue has been corrected, provide confirmation or photos if requested. If you believe the notice was sent in error, contact CCM with a clear explanation and supporting information.
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Yes. Homeowners may report concerns to CCM.
Please provide the association name, property address or location of the concern, date and time if relevant, a description of the issue, and photos if available.
Some issues may require written documentation because they cannot always be verified during a routine site visit.
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Association procedures may vary, but CCM generally needs enough information to verify and follow up on a reported concern.
The association may not be able to act on incomplete or unverifiable reports. Homeowner identity is handled carefully, but confidentiality cannot always be guaranteed if a matter becomes part of a formal dispute, hearing, records request, or legal proceeding.
Board and Association Questions
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The board is responsible for making association decisions, reviewing financial matters, adopting budgets, enforcing governing documents, approving contracts, overseeing maintenance responsibilities, and acting in the best interests of the association.
CCM supports the board with management, accounting, communication, vendor coordination, and administrative services.
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CCM provides professional management support that may include financial accounting and reporting, assessment administration, homeowner communication, board support, vendor coordination, maintenance coordination, meeting support, document support, and operational guidance.
Services may vary based on each association’s management agreement.
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The board approves the association’s budget and authorizes expenditures consistent with the governing documents, adopted policies, contracts, and association needs.
CCM assists with financial reporting, invoice processing, budget preparation, and operational recommendations, but the board remains responsible for association decisions.
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Assessments fund the association’s common expenses.
Depending on the community, these may include landscaping, snow removal, insurance, utilities, management, accounting, common area maintenance, repairs, reserves, legal support, amenities, and other association obligations.
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Reserves are association funds set aside for future repair and replacement of major common components.
Examples may include roofs, asphalt, concrete, fencing, exterior painting, mechanical systems, amenities, or other common elements. Reserve planning helps boards prepare for long-term expenses and reduce the need for sudden large increases or special assessments.
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Homeowners can attend meetings, read association communications, vote when member action is required, volunteer for committees, submit feedback through proper channels, and consider serving on the board.
Community involvement helps associations make informed decisions and maintain stronger communication.
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Colorado common interest communities are generally governed by the Colorado Common Interest Ownership Act, the Colorado Revised Nonprofit Corporation Act where applicable, the association’s governing documents, and other applicable laws.
The Colorado Division of Real Estate provides educational information through the HOA Information Center, but many HOA disputes are private civil matters.
This information is general and should not be treated as legal advice.
Documents, Insurance, and Real Estate Transactions
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Document requests for sales, refinances, lender questionnaires, status letters, or resale packages should follow the association’s document request process.
If a title company orders CIC disclosures or resale documents for a sale, a document processing fee may apply.
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Certificates of insurance are typically issued by the association’s insurance agent or carrier.
Contact CCM with your association name, property address, and the type of insurance information requested so we can direct you to the appropriate provider or process.
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CCM can assist with association-related transaction requests through the proper document or information request process.
Because some records contain sensitive account or association information, third parties may need owner authorization or must submit requests through the approved channel.
Need More Help?
If your question is not listed here, please contact Colorado Community Management with your name, association name, property address, preferred contact information, and a brief description of your question. Providing complete information helps CCM route your request and respond more efficiently.